March 31, 2020

Accessing customer updates and notifications: Apifonica

Apifonica platform delivers a handful of communication capacities but there is always a distance for more. Be it smart robots to handle initial customer requests or multi-lingual text-to-speech, there may be a solution including both Apifonica’s and 3rd party capabilities. Apifonica also makes use of SMS surveys to acquire valuable insights and a clearer image of what the client wants from the companies.

One of the benefits of this feature is that, unlike other surveying methods, SMS poll doesn’t need follow-ups or in-depth data collecting process. Client’s answer is instantaneous oftentimes. Apifonica has produce a solution with the goal of maintaining a better customer relationship with less effort. Apifonica does this by assisting businesses engage and keep customers with text and voice messages delivered to the right channel.

It reaches clients in their natural habitats handle calls, for example cellular, net, and social media. Keeping up the interaction history across stations with intelligent automation and conversation workflows reduce the manual jobs for the person. Individuals can set up triggers to send notifications and place calls automatically through the help of Apifonica. This way they could integrate conversation bots to take care of first customer queries.

Another service provided by Apifonica is your site callback which is the suitable way for the client’s site visitors to call for free. This raises sales and conversion rates. Visitors who call are prepared to get, so enabling them do so is key to upselling and fostering their conversion speed. Another advantage is that the callback feature connects customers with the service they want without forcing them to wait in a phone queue.

There’s also the advantage that the owner of the web site will remain ahead of the competitors by providing convenient and free advice. This is achieved through a live representative precisely when it is needed the most.Other features and services made available by Apifonica comprise holding time optimization, no-show prevention, emergency notification, and many more.

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